The booking journey
Search → Request → Match → Pay → Track → Complete → Rate
Ride-hailing simplicity, applied to local services — with trust checks built into every step.
- 01
Request
Choose a service, now or scheduled, and see the full price upfront.
- 02
Match
Verified + correct skill + online + available + inside radius.
- 03
Redirect
No response? The job moves to the next best provider automatically.
- 04
Track
See your pro's photo, rating, verification and live location on the way.
- 05
Check-in
GPS-confirmed arrival and start time — important for hourly work.
- 06
Complete
You confirm completion, then payout rules release the provider's 80%.
Verification pipeline
- 1
Application submitted
Profile, skills, service radius and availability.
- 2
Identity verification
ID or passport checked against the person.
- 3
Documents verification
Proof of address and supporting paperwork.
- 4
References verification
Minimum two references contacted by Sebenza.
- 5
Police clearance
Certificate recorded with issue and review dates.
- 6
Skills & qualifications
Trade certificates confirmed where applicable.
- 7
Sebenza Verified
Badges go live on the public profile.
The Sebenza service fee
Every completed booking carries a 20% service fee, split so neither side carries it alone: the customer pays 8% on top of the job price, and the provider contributes 12% from their payout.
Job price R1,000
Customer service fee 8% R80 → pays R1,080
Provider service fee 12% R120 → earns R880
Job price R5,000
Customer service fee 8% R400 → pays R5,400
Provider service fee 12% R600 → earns R4,400