Admin · Resolutions
Case review and deposit decisions
Every disputed capture lands here. Read both sides' evidence, rule on the amount, and record the final deposit adjustment against the hold.
- Open cases
- 3
- Frozen on holds
- R1 140
- Decided today
- 0
Extension Ladder 8m
CASE-48213-MP · Job SBZ-48213 · opened Wed 26 Aug, 08:12
Courier missed the pickup
Driver never arrived in the 14:00–16:00 slot, ladder went back a day late and a late fee was captured.
- Deposit held
- R1 450
- Supplier claim
- R320
- Provider asks back
- R320
Provider evidence · Sipho M.
Courier tracking screenshot
Booking shows slot 14:00–16:00 with no driver assigned.
Tue 25 Aug, 16:40
Site photo of ladder ready at gate
Ladder strapped and waiting at 13:50.
Tue 25 Aug, 13:52
Supplier evidence · Northcliff Hire
Depot check-in log
Ladder scanned in Wed 26 Aug 09:05 — one day late.
Wed 26 Aug, 09:05
Decision
Capped at the R1 450 hold.
Capture to supplierR160
Release to providerR1 290